Returns & Exchanges Policy

African Collective Studio | June 2026

Your Rights (South African Law)

7-Day Online Right What: Return for any reason Get: Cash refund or exchange You pay: Return shipping

6-Month Defect Right If: Item damaged/broken Get: Repair, replacement, or refund You pay: Nothing (we pay shipping)

 

Our Exchange & Return Window

7-14 days from delivery: Exchange for different size, color, or item. Prepaid return label included. Free shipping both ways.

Cash Refunds: Available for defects and within 7-day cooling-off. Non-defective returns: exchange or store credit preferred (3-5 business days).

What's Returnable?

✓ Accepted	✗ Not Accepted
Unworn, unwashed items with tags Original packaging intact All accessories included Within stated timeframe Any defects (6 months)	Worn, washed, or altered items Missing tags or damaged Custom orders (unless defective) Sale/final sale items Intimate garments

 

How to Return

1. Email support with order number and reason

2. Choose: exchange, store credit, or cash refund

3. Get prepaid return label

4. Drop off at any courier (free shipping for exchanges/defects)

5. We process within 3-5 business days

Defective Items

Contact us immediately with photos. You have 6 months to report. We pay return shipping and you choose: repair, replacement, or full refund. No cost to you.

Store Credit & Vouchers

Full refund value, never expires, works across all brands. We prefer this to support our designers. For defects, you can request cash instead.

Designer Notes

UDIAHGEBIWindow, Emmy Kasbit, Ejiro Amos Tafiri: Handmade pieces—prefer exchanges. Bhuv Women, FIA Factory, M.O.T Label: Production designs—prefer exchanges or vouchers. All defects honored within 6 months regardless of brand.

Questions or Disputes?

Step 1: Email support (we respond within 24 hours)

Step 2: Escalate to management if unresolved

Step 3: National Consumer Commission: 012 940 4500 | www.thencc.org.za

 

African Collective Studio | Supporting Independent African Designers